If you live in rented accommodation you may well know the 'joy' of a plumber giving an appointment time lasting all day so you have to wait. And then when he has the decency to turn up he ignores you, fixes the problem yet makes a mess and leaves. He feels he can do this as you're not paying him - that's the responsibility of the landlord, council, etc.
These tips are for anyone offering services in another's home.
Not just a day but morning or afternoon and, if possible, call when you're half an hour away from visiting. Make sure the customer has your number in case they have to go out. If they can't contact you they can't let you know.
These really do count. If you are self-employed you will know a lot of work is found by personal recommendations. This customer may only have a small job for you today but they may well recommend you to someone who needs a lot more. I know I prefer to use workmen that friends and neighbours have used and a roofer who did a small repair for me has replaced two neighbours roofs in the last year.
To make a homeowner/tenant feel more comfortable about inviting you into their home, when the door is answered show your ID immediately. Let the customer see it and properly look at it as while you know what's on there the customer hasn't seen it before.
This would also be the time to say your name as you know the customer's name and where they live. Surely they should know your name too before you enter?
Remove Muddy Boots
You wouldn't walk your work boots on your gran's best carpet so don't do it in a customer's home. If your job involves work indoors and outdoors on a home - a telephone engineer, for example - then consider using quick plastic overshoes for indoors so you can keep your boots on.
Dust sheets Are Not Optional
You carry dust sheets in the van so use them. They are not there in case a customer asks for them, they are for every job that may cause a mess. If your work often causes some mess bring your own dustpan and brush.
Speaking of dirt, if you know in advance there is going to be some mess, warn the customer so they can clear the room. If they know their ornaments are going to be covered in brick dust they should have the opportunity to move them. I would have cleared the room if I knew the mess that fitting a new boiler would cause but no-one offered that advice. Instead I now have to clean nearly every room in the house as brick dust got everywhere as no doors were shut. It would have been easy to shut a door and save me that hassle. It would have been frustrating to have to clean one room but having to do the whole house is quite heartbreaking.
While I go off with a damp cloth to wipe down the entire house what would you add to this list?